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Maximize customer service, profit, & employee culture

The Absolutely UNBREAKABLE Rules of Service Delivery

Author: Karl W. Palachuk

How can you guarantee that your company delivers great service, has a great culture, and still manages to stay profitable? You need to follow certain “Unbreakable Rules” for success. Best-selling business author and coach Karl W. Palachuk draws on more than thirty years of owning and running service-based businesses to present the rules his companies live by.

$29.95 Ebook | Kindle | Paperback

The Absolutely UNBREAKABLE Rules of Service Delivery

This is the first book you should read when starting your IT (or other) small business. And the one you should read every year again. I am not one of those that tends to use highlighters in books, but if I were, this book would be almost entirely highlighted. While many of Karl's books are all about the tech side of things, and some are all about the philosophy of business (and living), this one straddles both. Not a tech manual, and not a "business self-help" book, this is the one small business operations book to read if you're not reading more than one.
Joshua Liberman
Net Sciences, Inc.

What are these rules?

These rules will help you align your personal and professional goals while creating “standard operating procedures” to automate successful habits. Notice that “The customer is always right” is not on the list. Why? Because everyone knows that’s not true. Customers are frequently wrong, or would make bad decisions if we didn’t help them to make good decisions.

Palachuk doesn’t waste your time giving lip service to worn out platitudes. Instead, this book is focused on building a great, successful business in the 21st Century. And since the rules are absolutely unbreakable, they will stand the test of time and the changing business environment.

In addition to his unbreakable rules, Palachuk gives advice on identifying your own unbreakable rules. Branding, he says, is everything you do in your company: The way you hire, the way you greet customers, the way you document processes, the way you invoice, how you handle difficult conversations, and much more. Your business is a reflection of your beliefs and values. It should be built with intention, not something that “just happened.”

Some of these rules help you make money. Some of them keep your work standards high. Some build culture. All of them help your employees and client to understand the culture that embedded in your brand. This book will help you identify and codify the core elements of your success. It will also help you build the definitive list of absolutely unbreakable rules that will guide your business going forward.

Associated Downloads Include

Upgrade Customer Service
Maximize Profits
Improve Employee Culture

5-week class

Delivered by Karl Palachuk

The Absolutely Unbreakable Rules of Service Delivery

This course covers the most important “rules” you need to follow to create a massively successful IT Consulting business. Based on Karl’s 20+ years experience running successful businesses – and helping others do the same.

5-week class

Delivered by Karl Palachuk

The Absolutely Unbreakable Rules of Service Delivery

This course covers the most important “rules” you need to follow to create a massively successful IT Consulting business. Based on Karl’s 20+ years experience running successful businesses – and helping others do the same.

Who's this book for?

This workbook was designed for anyone who feels the pull of self-reliance and self-employment. It’s also great for anyone who started their business in the last few years and is wondering if they did it right, but the real audience is the first-time entrepreneur.

If you’ve never started a business before, you probably don’t know all the tiny details that need to be taken care of with regard to licenses, taxes, finances, banking, insurance, and all the other “stuff” you’ll need to take care of in your business. You’ll figure it out eventually (we all do), but life will be a lot easier if you figure it out before you make too many mistakes.

I had an outline of this book in the works for years until a friend of mine sent me an email. He said that, after years of thinking about it, he was finally going to quit his job and start his own business. Then he asked me to put together “the big checklist” of every single thing he needs to know. Immediately, I told him that there are things you have to do before you quit your job. Then there are things you need to do right when you launch the new business. And, finally, there are things that you’ll need to get right the first year on your own.

And POOF! That was the organization of this book: Planning, Launching, and Year One.

Almost everything you’ll find here falls into the category, “Stuff I wish someone told me before I started my business.” In other words, it’s all great advice from someone who has built, bought, sold, and run businesses for more than twenty-five years.

Never forget: Running a business is a never-ending balancing act. The world keeps changing. The tools change, the technology changes, and the customers change. You will make mistakes. And it’s always harder than it sounds like to non-business owners. But running your own business is one of the most rewarding things you’ll ever do. If you’re excited about the prospect of independence and the rewards of self-employment, then this book is for YOU!

What your fellow Entrepreneurs are saying

About Karl

Karl W. Palachuk is the author of more than twenty books. He has started and run several businesses over the last twenty-five years, including a business training and coaching company that has taken him all over the globe. He is a popular blogger, YouTuber, podcaster, and keynote speaker. You can find Karl’s blog at

Karl has worked with thousands of business owners and managers – and helped several of them make the move to self-employment. With this workbook, Karl will help you make the launch as well. This workbook is guaranteed to help you learn about what it takes to start and run your new business.

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Absolutely Unbreakable Rules of Service Delivery