{"id":406,"date":"2020-06-22T17:58:24","date_gmt":"2020-06-22T17:58:24","guid":{"rendered":"https:\/\/absolutelyunbreakablerules.com\/?page_id=406"},"modified":"2024-01-31T15:25:50","modified_gmt":"2024-01-31T15:25:50","slug":"class","status":"publish","type":"page","link":"https:\/\/absolutelyunbreakablerules.com\/class\/","title":{"rendered":"Class"},"content":{"rendered":"\t\t
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5-week class<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Delivered by Karl Palachuk<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The Absolutely Unbreakable Rules of Service Delivery<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tRegister for the Absolutely Unbreakable Rules 5-Week Class<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This course covers the most important “rules” you need to follow to create a massively successful IT Consulting business. Based on Karl’s 20+ years experience running successful businesses – and helping others do the same.<\/p>

Just $299 for lifetime access<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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5-week class<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Delivered by Karl Palachuk<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The Absolutely Unbreakable Rules of Service Delivery<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tRegister for the Absolutely Unbreakable Rules 5-Week Class<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This course covers the most important “rules” you need to follow to create a massively successful IT Consulting business. Based on Karl’s 20+ years experience running successful businesses – and helping others do the same.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\tLive Class\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tThis class is updated and taught live every 12-18 months.
All classes are recorded and available to registered students on-demand at any time.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tHave specific questions for your situation? You'll have direct access to Karl to get his opinion, advice, and suggestions\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tKarl updates this class annually. You'll be automatically enrolled in future editions of this class with full access to new\/updated handouts and live classes.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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5-week
class<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Why you need this class<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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One of the most important things that you can do in your business is figure out why you’re in business. If you haven\u2019t done so already, go read Start with Why by Simon Sinek. It\u2019s a truly spectacular book.<\/p>

Nobody buys what you’re selling because they need that product (service). The product or service is probably available from other companies. People do business with you because of why you do what you do. Think about the worst customer service experiences you’ve had: You were dealing, in almost every case, with somebody who doesn\u2019t know why their job exists.
They say things like, \u201cWe’ve always done it this way.\u201d Or, \u201cWe can’t do that.\u201d Or \u201cComcast won’t give you a static IP.\u201d Uh, except when they do. These are people who are focused on trying to get by. They don\u2019t understand exactly what their function is in their company. So, fulfilling your need is not part of their equation.
Now think about why YOU are in business.<\/p>

Most Managed Service Providers don’t use their PSA systems efficiently. In fact, most of them only use 10-20% of the capabilities of their PSA. This costs you money because you have the tool to run everything in your business more effectively. But if you don’t put the right information into the tool, then you can’t get the reports you need to improve your business.<\/p>

ChecklistThis course covers the daily operation of a managed service business – or any IT shop with a service board and a one or more technicians who execute the service. It assumes you have a service board or PSA (Professional Services Administration) and a service manager.<\/p>

Whether you sell \u201cbreak fix\u201d or flat fee services, a service board will take your company to the next level \u2013 if you use it right. In addition to covering setup and core standard operating procedures, we’ll get into the “nitty gritty” of running a service board and managing the service department.<\/p>

Which PSA?<\/p>

I used ConnectWise for four years in my business. Then I switched to Autotask and used that for five years. Eventually, I move to LogicNow and used that for three years.<\/p>

On top of all that, I’ve worked closely with coaching client who have used all of these products. This course is intended to apply to all PSAs. I will point out areas where differences are most obvious.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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What you'll learn<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tYour Service Board<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

How to set up the core components of a service board<\/strong><\/p>